Airline Leaders Summit for
Passenger Disruption Management
Reykjavík, September 9. - 10. 2025
WELCOME TO GROUNDED
The Only Airline Summit Dedicated to Passenger Disruption Management
Grounded brings together the airline IRROPS community to facilitate solution-driven discussions around the impact of disruptions on the passenger experience.
It is a
free event, exclusive to
Heads of…
IOCC
Operations
IT and Innovation
Customer Experience
Any airline leader tasked with finding a solution to passenger IRROPS. In our opinion, the hardest working people in aviation!
Reykjavík, Iceland -2°
Harpa Conference Centre
Agenda
Grounded will open with a drinks reception on Monday evening (8th September) and conclude in a world famous spa on Wednesday afternoon – “The only conference you will leave more refreshed than when you arrived!”
Full agenda coming soon
MEDIA
Airline disruption is stressful for everyone. But for millions of disabled passengers, delays and diversions can quickly shift from a simple inconvenience to a moment of vulnerability.
Learn why modern disruption management depends on human-centred technology—and how urgency, personalisation, and control can close the gap between passenger expectations and airline systems.
Discover what passengers truly expect during airline disruptions—from empathy and transparency to personalization and choice—and why these intangibles now define modern recovery.